According to AlphaMoat, as of 2026-09, the Chrome extension Connect Shopify Orders, AI Replies & Customer Support in Gmail has 190 users (-3.1% MoM), rated 5 (4 reviews) — ranked #3,282 of 9,324 AI browser extensions, and #280 of 888 in Marketing & Sales.
What is Connect Shopify Orders, AI Replies & Customer Support in Gmail
Display Shopify order information directly in Gmail The Onially extension – Shopify Orders, AI Replies & Customer Support in Gmail is an intelligent customer support extension that connects Gmail, Shopify, and WhatsApp Web to supercharge your customer service. No more endless tab switching to find a customer’s order information!
Key features: ✅ Shopify order information inside Gmail – Instantly view Shopify order details directly within your emails without leaving Gmail (requires Shopify API connection).
✅ Automatic detection – The extension intelligently identifies emails related to Shopify orders and displays the relevant details.
✅ Conversation history – Access the full email conversation history with a customer in one click for complete context.
✅ Simplified order search – Quickly find all orders associated with a customer’s email address directly from Gmail.
✅ AI-assisted replies – Generate smart, contextual replies thanks to OpenAI integration directly in Gmail. Customize your brand tone, policies (shipping, returns, warranty), and share your prompts with your team.
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✅ One-click Shopify tags – Add custom tags (VIP, Urgent, Return…) directly to Shopify orders from Gmail.
✅ Email templates – Create reusable templates with auto-filled variables ({order}, {tracking}, {customer_name}…) to respond faster.
✅ WhatsApp Web integration – Detect Shopify orders via phone number and view order details directly in WhatsApp Web.
✅ Gmail text shortcuts – Type /tn, /tl, /fn… to instantly insert order information into your replies.
✅ Built-in shipment tracking – Automatically adds a “Track” button next to tracking numbers in your Shopify interface.
✅ Customizable tracking services – Configure your preferred tracking services (17Track, Parcels App, DHL, La Poste, YunExpress, and more).
✅ Multi-store support – Manage multiple Shopify stores and switch between them easily.
✅ Bilingual mode – The extension works in both French and English.
Extension profile
User Growth Trend
Popular in Marketing & Sales
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Data month: 2026-09 · User counts and ratings come from public Chrome Web Store data, aggregated monthly. See methodology.